We are open all year around!

Our Policies:

Check-in begins at 3:00 PM and continues until 7:00 PM. However, with prior arrangement, we will allow check-ins until 9:00 PM.

  • All rooms are guaranteed for arrival between these times.
  • Late arrival is a challenge. We risk disturbing other guests. Therefore, we cannot accept check-ins after 9pm.

Check-out is by 11:00 AM.

  • Our apologies, we are unable to offer a late check-out.
  • Lost room key charge or leave with key there is a $25 fee and will be charged to your account.  Return key--refund given.

No Curfew:

Once you have checked in, you are a registered guest. Entrance is at the front door, we'll provide you with an access code to come and go as you please. If you are returning after 11pm, we ask that you do so quietly.

Non-Registered Guests:

As a general rule, people who are not registered as guests are not permitted into the B&B. This is a private home, and for the safety and security of all guests and our home, we need to know who is here at all times. Under no circumstances are non-registered guests allowed in the guest bedrooms on the second floor. No non-registered guests are allowed anywhere in the B&B after 11pm.

Here are the exceptions that may allow non-registered guests on the main floor only:

  • If you are meeting friends and they are picking you up at the B&B, they are permitted to enter.
  • If you have rented the entire B&B, all 4 guest rooms, we will allow up to 4 other individuals to join you for socializing on the main floor common areas. You must make arrangements for this when you reserve, please. These guests must leave no later than 11pm.

Thank you for your understanding.

Damages
Thank you for staying at Talwood Manor Bed & Breakfast. We ask that you respect our home during your stay. We expect regular wear on bedding, carpets, etc., and we replace them routinely when they show normal wear so that our guests are comfortable.

Extraordinary cleaning of stains on carpets, towels, damaged sheets, pillow cases, robes and duvet covers will be charged for. Should we not be able to remove stains left behind, we reserve the right to charge for replacement of the article damaged.

Food is Not Allowed in Guest Rooms

Just to be clear, because we are all adults, you can bring a bottle of wine or some beer. You can bring those in a soft cooler, no hard coolers allowed in the rooms.

You can bring some light snacks like chips or nuts. You are welcome to enjoy your meals on the screened verandah or garden gazebo.

Privacy of Information

We respect your personal information. When we collect your information, we do so only to communicate with you about your stay with us, to allow the transaction of charges and to keep you informed about events at Talwood Manor B&B or the local tourism region. You may unsubscribe from these communications or uses at any time. Rest assured none your personal information will ever be shared. We will never disclose the names of our guests past, current or future with anyone.

Footwear must be removed at the entrance, slippers are provided. These proactive practices will greatly reduce the risk of the potential virus spreading within the house and many areas.

Fire Safety

In the bed and breakfast,fire and carbon monoxide alarms are an interconnected alarm system. If smoke or carbon monoxide is detected in one area of the B&B, all alarms will sound. There are smoke detectors in each guest room, and a carbon monoxide detector on each floor as required by the Ontario Building Code. There is an emergency lighting system on the second floor where guest rooms are located which is activated if the power fails.

Inclusion & Respect

We are proud that we have guests from around the world and from every walk of life. We honour and respect the diversity of our guests.

Accessibility

Our B&B was built as a private residence in 1915. While we have converted our private home to contain a B&B, we are not able to provide full accessibility. Guest rooms are on the second floor of our home and require climbing stairs for access.

Smoking

There is no smoking anywhere inside the B&B. This includes any type of vapor pipes, electronic cigarettes, tobacco or cannabis. We allow smoking in our garden. Please ask for an ashtray to contain butts. Thank you for your respecting our home and your fellow guests.

Drinking Water

Water is from the municipal water system of Port Colborne. To further enhance the taste of our drinking water our entire water system is filtered.

Cologne Free Home

We ask guests to consider the comfort of others and refrain from using strong colognes and perfumes.

Adult Only Accommodation

Talwood Manor Bed & Breakfast provides a quiet get-away from the stressors of life. For this reason we are an adult only accommodation.

We do not offer accommodation to individuals under 18 years of age. Thank you for your understanding.

Pet Policies:

We do not allow other pets into our home.
Note we do have our own cats in our private residence and they never go into the guest areas or guests' sleeping quarters.
You may see the cats lounging in the garden and you may be greeted in the gazebo or in the garden.

Registered Service Dogs

If you can provide a Service Dog registration ID under the Blind Persons’ Rights Acts and/or the Ontario Service Dogs Act when you reserve, we would be pleased to host you and your service dog. An additional service and cleaning fee may apply.

Parking:

There is free parking for guests at our Talwood Manor Bed & Breakfast. We have parking for one (1) car for each room. If you require extended parking we may be able to assist for an added fee. Please discuss with us at the time of reserving. Day parking is allowed on the street unless it is winter. Our parking lot cannot accommodate any type of trailers.

Bicycle Storage:

Let us know at the time of reserving that you will require secure storage in our garage. We will email you the code to access bicycle storage.

Returned Item Fee

For items left behind, you will need to contact us if you want it returned. There is a $15 fee plus the cost of postage charged to your account for returning any items left behind.

Miscellaneous:

High speed Wifi is available in all areas of the B&B.

Restaurant menus are available and we are happy to assist with reservations.

Lunch and snacks are always encouraged in the garden, garden gazebo or the verandah.

Deposits

When you reserve with us, a deposit equal to 50% of the cost of your reservation will be charged to your credit card.

Payments:

A credit card number is required at time of booking to guarantee your confirmed reservation.
Payment for the duration of your stay is required at the time of arrival. We accept Visa, Mastercard, debit and cash (Canadia only).

Cancellations:

We are a small business and cancellations affect us in a huge way. We understand that sometimes plans are affected.

Cancellations on the 14th day or less before your reservation will be subject to a full room charge unless we are able to fill the vacancy. If we fill it, you are not charged anything. If we are unable to fill the vacancy, you will be charged the full room rate for your cancelled stay. You can convert this cancelled stay into a gift certificate for future travel. Issuing of a gift certificate will be equal to your cancellation charges and you can visit another time. Our gift certificates never expire. If you want, you can even give that gift certificate to another as long as they are aware we are an Adult Only Accommodation.

There is no charge for the cancellation of add-on items within the 14 or less days, i.e. charcuterie boards, wine, etc. The cancellation refers only to the room charges.

No show – if you simply do not show up for your reservation, you will be charged 100% of the cost of your stay.

For all cancellations an administrative fee of CA$ 50.00 per room will be charged automatically to your credit card.

We thank you for your valued and continued patronage.

Cancellations or Changes Due to COVID-19 Travel Restrictions

If any level of government or local health authority in Canada, Federal, Provincial or Municipal enacts or changes any law regarding our ability to be open or your ability to travel your reservation can be cancelled with no charges.

Any deposits paid will be cheerfully refunded to your credit card account or you can accept a Gift Certificate for future reservations here at the B&B. Your choice. Our gift certificates never expire and can be redeemed for any future room booking or packages that we sell. You can also choose to change your reservation to a future date at no cost.

You can buy TRIP CANCELLATION INSURANCE HERE.

Covid-19 General Policies:

Please adhere to the by-law COVID-19 policies outlined by Niagara Public Health which includes social distancing, wearing masks in public areas and using hand sanitizers frequently provided in our public areas.

Housekeeping Services during Covid-19:

Please be aware during the COVID-19 pandemic, there will not be any housekeeping service during your stay. Guests have access to extra towels in each room. Additionally no garbage will be cleared until your check out.

The host kitchen is solely for the use of the operator and usage to guests is strictly prohibited. If you require refrigeration of any items please check with your host.

Policies:

Thank you.

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